Quigg Golden was established in 1979 under the name Contract & Construction Consultants. Since its inception, Quigg Golden has continued to expand in the Construction Industry in the UK, Ireland, Middle and Far East. Throughout this expansion, Quigg Golden’s focus has been to provide a high quality service in construction and procurement law to its clients.
Getting the balance right
Quigg Golden have always subscribed to the ethical tradition that success in business brings with it a wide range of responsibilities - to the community, to staff, to clients and suppliers and to the environment. For over 20 years we have built a business that has taken those responsibilities as seriously as we take any other aspect of our business development.
Quigg Golden are constantly finding new ways to create a successful balance between key areas of business integrity and the central economic imperative of business development. For the global business community as a whole, this is one of the key challenges of the immediate future, and we are committed to finding the best ways of meeting the challenge, and turning it into an opportunity.
Giving back to our communities
Quigg Golden have always sought to make a real difference to the communities around us. Over many years we have developed a wide ranging programme of professional, charitable and community support, and today we offer our people every opportunity and encouragement both to take part in our corporate initiatives and to support their own causes.
We support charities, in terms of both time and money. We have made donations to the Wooden Spoon who are rugby's charity supporting mentally, physically and socially disadvantaged children and young people.
Building on the foundations of CCC Edward Quigg and James Golden were the original Directors of Quigg Golden. Edward and James’ vision was of a company with its clients and its people at its heart. They understood that a successful consultancy is based on developing partnerships with clients. These partnerships can only be developed by professionals who deliver excellence in their work, who value teamwork and integrity and who keep the commercial interests of the client at the centre of everything they do.
That Quigg Golden has trebled in size under Edward and James’ leadership is a testament to their adherence to these values. The increase in size of the firm has seen the expansion of leadership team with the appointment of Jonathan Parker and Pauric Marray as Directors.
Our continued expansion means that we constantly need to identify individuals who possess the necessary skill, enthusiasm and ambition to succeed in a highly competitive market. Quigg Golden is keenly aware that the foundation of our success has been attracting and maintaining the highest calibre of people to work for us.
To work with Quigg Golden you must share in our commitment to providing a first class professional service to our Clients. We work hard to maintain an excellent working environment and are committed to providing staff with the best training and career development opportunities available.
Quigg Golden recruits candidates at all levels with backgrounds in law, construction, engineering and/or procurement.
Due to the confidential nature of the work that Quigg Golden complete, we have only included reference to clients for who we have completed non-confidential assignments such as procurement, consultancy and training. Individual staff profiles contain anonymised descriptions of confidential work undertaken.
We would encourage you to make any complaint you may have directly with the member of staff with which you have been dealing. Should you wish, for whatever reason, to elevate it to a Partner within the firm, we have appointed James Golden to deal with complaints. He may be contacted at James.Golden@QuiggGolden.com. If the complaint concerns James Golden, you should contact the Practice Director at Gavin.Hendrie@QuiggGolden.com.
If you have initially made your complaint verbally – whether face-to-face or on the phone – please also make it in writing, addressed to James Golden (or Gavin Hendrie if the complaint is in relation to James). Once we have received your written complaint, James (or Gavin) will contact you in writing within seven days. At this stage we will give you our understanding of your case. We will also invite you to make any further comments that you may have in relation to this. Within twenty one days of receipt of your written complaint, James Golden (or Gavin Hendrie) will write to you, to inform you of the outcome of his internal investigation into your complaint and to let you know what actions we have taken or will take.
If you are dissatisfied with any aspect of our handling of your complaint or the outcome of our internal investigation, you may have the matter reviewed. To instigate a review please contact any other director of Quigg Golden Limited, who will personally conduct a separate review of your complaint and contact you within fourteen days to inform you of the conclusion of this review.
If you remain dissatisfied and your complaint is regarding a service provided through either our London or Maidstone offices, the Solicitors Regulation Authority can help you if you are concerned about our behaviour. Typically, this will be for things like taking or losing your money, dishonesty or discrimination. You can raise your concerns with the Solicitors Regulation Authority.
If the SRA are unable to resolve the matter, the Legal Ombudsman can help you and will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman. Please note that there are time periods in which you must bring your complaint, and these can be established by contacting the Ombudsman.
If your complaint is regarding a service provided through our Belfast or Dublin offices and cannot be resolved internally, then we can discuss whether we can agree to go to mediation according to either the Centre for Effective Resolution (CEDR) or the mediation process run by the Royal Institution of Chartered Surveyors.
If you are still unhappy with the result of any of the above, you can refer your complaint to the Surveyors Arbitration Scheme if it falls within the scope of the Scheme. This Scheme is operated by the Chartered Institute of Arbitrators, Dispute Resolution Services, 12 Bloomsbury Square, London, WC1A 2LP from whom you can obtain details.
Quigg Golden want to provide our clients with an excellent and commercially effective solution to their problems. We strive to put you first in all that we do and this will include dealing with any dissatisfaction you may have. Please do not hesitate to contact us in the first instance in order that we may resolve any issues as quickly and effectively as possible.