Conflict Avoidance Toolkit

In an ideal world, projects would run smoothly without disputes.  However, reality often proves otherwise.  Conflict in business—especially in industries like construction and engineering — is not just inevitable but costly.  It can lead to delays, strained relationships, and significant financial consequences.

The good news? Most conflicts can be avoided or resolved early with the right strategies in place. At Quigg Golden, we prefer to help avoid disputes rather than having to resolve them when parties are at war with one another. Get in touch with Emma Payne at: Emma.Payne@h-f.co.uk to learn more about the conflict avoidance services and strategies we offer.

As Conflict Avoidance Week is upon us (24 to 28 March 2025), we thought we would share some insight into resources available.  The Conflict Avoidance Toolkit, developed by the Conflict Avoidance Coalition Steering Group, highlights practical ways to reduce disputes before they escalate.  See some key takeaways below:

Why Should We Prioritise Conflict Avoidance?

• Saves time and money – Legal disputes are expensive and time-consuming.
• Protects relationships – Strong working relationships drive successful projects.
• Prevents reputational damage – A history of conflict-ridden projects can deter future clients and partners.
• Enhances efficiency – A well-managed project avoids unnecessary delays caused by disputes.

Key Takeaways from the Conflict Avoidance Toolkit

Pre-Contract Preparation

• Ensure contracts are clear, fair, and easy to understand.
• Allocate risks appropriately to prevent misunderstandings.
• Include early warning procedures for potential issues.

Dispute Avoidance

• Foster a culture of open and honest communication.
• Regularly assess risks and address concerns early.
• Encourage collaboration over confrontation.

Early Intervention

• Identify and resolve small issues before they escalate.
• Use impartial experts for neutral insight when disagreements arise.
• Keep discussions solution-focused rather than adversarial.

Amicable Resolution

• Use mediation or conciliation where possible – remember courts often want evidence that you have tried alternatives to court first!
• Appoint neutral experts to facilitate constructive negotiations.
• Keep the process private and confidential.

Dispute Resolution (When Necessary)

• Where conflicts cannot be avoided or resolved early and procedures such as adjudication or arbitration seem likely, seek advice early.  Our team have significant experience and can help you every step of the way.

Embracing a Proactive Approach

Conflict avoidance isn’t about ignoring problems — it’s about addressing them before they become disputes.  By embedding these principles into contracts, projects, and organisational culture, businesses can save money, protect relationships, and enhance overall project success.

If you work in a high-risk industry, now is the time to assess your approach to conflict management.  Are you taking the right steps to prevent disputes before they arise?

Get Involved!

Join the growing network of businesses and industry professionals committed to conflict avoidance – sign the conflict avoidance pledge!

Get in Touch

Contact Emma Payne at: Emma.Payne@h-f.co.uk to learn more about Quigg Golden’s conflict avoidance services and strategies.